ABCLeads Service Instructions
Dear Customer,
We have put this
material together to help make our service easy and as profitable
as possible. As we are an "on-line" company a great deal of
service functions are Internet based. This helps you and ABCLeads
process requests easily and as quickly as possible.
It is important for all of our customers to become familiar
with how our serviABce works. In addition we very much want
to know what your expectations of our service are. We have
prepared a quick survey that we would ask you to complete.
This will help us understand how to best meet your needs.
Thank you.
Receiving your Leads
We have found it helps our customers use our service if they
understand how our leads are generated and how they are delivered.
All of our leads are live, real-time leads that are generated
off of consumer web sites we run. By "real-time", that means
once the prospect has found our site through search engines
on the Internet and completed the quote form, all of their
data will be instantly sent to you.
Please understand the leads are instantly sent to you. They
do not come to ABCLeads and then forwarded on. Our system
is a mechanical program that processes the leads the same
way every time. If you do not receive a lead, please do not
assume we did not send it. It is almost always the result
of a problem with your e-mail system. More and more individuals
and companies are increasing their vigilance against viruses
and spam e-mail. However, with that comes an increase in rejected
e-mail messages. That is why we have gone to great effort
to create our Lead Management System.
This system provides many service functions and will allow
you to access your leads at any time, from any location where
you have access to the internet. The delivery of goods, such
as leads, via e-mail has proven to be problematic and unreliable.
We will continue to send all leads to you via e-mail for convenience,
but it is very important that you log in and check to make
sure if you have new leads waiting for you. This log in area
will also have important messages and allow you to conduct
a host of important functions that will help you maximize
the benefits of our service.
To log into your account please access http://www.abcleads.com/cinterface/customers/
You will be asked for your agent ID and your password. Generally
your agent ID is your first initial followed by your last
name. However, this will not always be the case and as such
every lead you receive will have your agent ID attached to
it. Just below the prospect information will be a line such
as, ( Lead sent to: John J. Smith (jsmith) the jsmith would
be your agent ID. In order to retrieve get your password please
click on, "forgot my password". Enter your e-mail address
and your password will be sent to you.
Once you are logged into the system you can perform a variety
of functions, such as adding new areas, dropping areas, editing
your profile and changing any of your contact information.
This system is unique and we encourage all of our customers
to use this powerful sales tool.
ABCLeads does their best to drive top quality sales leads
for you. If you have a question regarding the quality of the
leads, please do not hesitate to contact our Marketing Director at leadcredit@abcleads.com
Lead Flow
As our leads are live, we have no way to
determine when leads will be generated and the volume of the
lead flow. We can give you a good estimate of what to expect,
however it may take a few days to receive leads or it may
take a month. This is why there are no fees associated with
our service; you strictly pay per lead. Our service is very
much population based. Certain zip codes drive more leads
(or fewer) than others. While you are waiting for your Exclusive
leads to be generated, we do have Non-Exclusive sales leads
available at a discount price. These leads are typically 90
days old and have either been generated to another agent that
did not report it as a sale, or when the lead was generated,
we did not have client in that area. They have been scrubbed
for bad leads as well. Many of our clients find these leads
a great tool and find success with them. If you are interested
in our Discount Leads, please send a detailed email to sales@abcleads.com
a. All leads are live and sent instantly upon generation.
b. The amount of leads you receive is difficult to predict and may take
some time.
c. Lead flow is based more on population than on geographic area.
d. If you wish to increase flow, add areas or inquire about stored leads.
The Leads
Now that you have requested to receive sales leads from ABCLeads,
please note you are responsible for all valid leads that are
generated in your areas. You may not decide whether or not
to "accept" the lead or determine whether the lead is too
far. If the lead is in your requested area or is a product
you signed up for, it is your lead. However, you may at anytime,
release areas or products.
As noted in the "Lead Flow" section, once your information
has been put into our system a lead will be sent to you when
a person from an area you have chosen, interested in a product
you picked, submits their information on-line via an ABCLeads
consumer web site.
ABCLeads.com is sensitive to the quality
of the leads we drive. Some leads will be better than others
so please bear in mind that we charge the same amount for
the leads. It has been proven that the law of averages will
play out with internet sales leads. It takes time to allow
the law of averages to come to fruition.
a. You must accept all valid leads generated from the areas you chose.
b. There will be varying levels of interest from the leads.
c. There will be different levels of the amount of product looking to be
purchased.
d. Quick follow up on the leads has proven effective.
Reporting a Bad Lead
With a live system, you will occasionally
receive a bad lead. Most customers are understandably concerned
about bad lead guidelines as well. It is important to understand
that our prices are set based upon many factors, including
the bad lead criteria. It is not possible to alter the bad
lead criteria without examining the price as well.
All of the Bad Lead Criteria can be read by clicking on What
is a Bad Lead, which is under Lead Management Tools, from
the user interface when you are logged in. Please become familiar
with it. The most common misconception clients have is reporting
“No Response” as a Bad Lead. Please note loss
of interest does not meet the bad lead criteria. To report
a bad lead you must properly submit the lead for credit by
clicking on "Report Lead XXXX as Bad" which is to
the right of the leads in your user interface. Thus, you must
log into your user interface to report leads for credit. This
is different than the previous method, which actually was
a form that was part of the Oracle, Netledger system.
Once you click on "Report Lead XXXX as Bad" a pre-filled
out form will appear. You need to pick a category from the
drop down box for a reason, and fill in details concerning
why the lead is bad in the box titled, "Detailed Description".
When you return to your user interface you will see that
the status of the lead has changed from Active to Under Review.
If the lead is granted credit, the lead status will then change
to Credited. If you submit a lead for credit, that you were
never charged for, the status will be displayed as Credited-Never
Charged. If you are denied credit, the status will be displayed
as Active-Denied Credit. You can submit the lead for credit
a second time if you have new information to provide. You
will not be able to submit leads 30 days after date of generation.
Our goal is to address your bad lead submissions within 5
business days.
We encourage our customers not to report obviously bad leads.
When we bill the leads are quickly scanned for this. Duplicates
and obvious fake names are spotted and a $0.00 charge is put
on the invoice. If for some reason we miss one, than submit
it for credit and a credit memo will be issued.
a. Leads are instantly sent so you will occasionally receive
bad leads.
b. You can submit the “bad” lead for credit right
from your user interface.
c. You can read the bad lead guidelines at www.abcleads.com/report_bad_lead.html.
D. The old link to the bad lead submission form will be disabled
on September 2nd.
Billing for Leads
ABCLeads bills all of its customers once
per week for the leads sent. Generally this day is Wednesday,
but can sometimes occur Thursday depending on work load. Each
customer will receive a separate invoice for each product.
In that invoice will be a listing of the lead number, last
name of the prospect, and the corresponding charge. It is
important to note that if the billing person sees an obviously
bad lead, or the lead has been submitted for credit prior
to billing, a charge of $0.00 will appear. This way all leads
have a billing paper trail. Often customers will submit for
credit a bad lead that they were never charged for and then
mistakenly believe they were never given credit. It is important
to read your invoices carefully.
After you receive your invoices, you will
be sent a statement. Please note that if you see a negative
number or a number in parentheses, this indicates the amount
of funds you have on hand. Due to our customers pre-paying
for the leads, the accounting system places a negative number
to denote that. This is the amount of funds that you have
on account to pay for your leads.
a. Customers will be billed once per week.
b. Separate invoices are sent for each product.
c. Often bad leads will appear on your invoice as $0.00.
d. Your invoice does not contain the actual leads.
e. A negative number on your statement means you have a positive balance
or funds on account.
Accounting
Oracle Small Business
Suite
ABCLeads.Com has invested in the Oracle
Small Business Suite for the benefit of our clients. By accessing
your account, you will be able to see all of your invoices,
credit memos, support cases (bad lead submissions), and funds
on account. We highly encourage our customers to utilize this
feature, especially if you have a question or concern about
your account. If there is a problem and you can identify that
problem that will help us quickly correct the situation. It
takes a great deal longer when the only information we are
given is, “I did not receive credit for a lead I submitted”.
Please identify as much information as you can. In most cases
where a client felt they did not receive credit for a bad
lead, the lead was never charged for initially. When we bill
once a week, the leads are quickly scanned for obvious duplicates
and bad leads. When these are identified, they still appear
on your invoice but with a $0.00 charge indicated.
To access your account
at www.abcleads.com, once on the Home Page, click on Existing
Customers Click Here. You will then see several links,
one of which is Account History. There is also a link
for Account Training that is helpful. To access the
account, you must provide the email address you receive your
leads at as well as your password assigned by ABCLeads. Your
password is your first initial, last name and zip code. If
after reviewing your Account History you still have a question
regarding your account, please send a detailed email to Accounting@abcleads.com.
The Accounting Department will do their best to reply in a
timely manner. You must initiate your question or concern
via e-mail. It is possible a phone discussion will eventually
be needed, however the accounting department will need time
to process your request and the most efficient way to do this
is through e-mail.
a. Please access your account if you have a billing question.
b. Your password is your first initial, followed by your last name, followed
by the zip code of the address you used when you signed up.
c. The e-mail log in is the address your leads are sent to.
d. Remember to place your cursor over the date to view that entire invoice.
e. A negative balance means you have funds on hand.
Payment for Leads
Your initial payment was typically processed through a secure credit card site. ABCLeads
does not see any information other than your name, the amount, and the transaction number. Just prior to completing your first order of leads, you will be emailed a credit card continuation
form. This form allows ABCLeads to process your credit card
when necessary to ensure your continuous lead flow. If you
choose not to utilize the form or utilize the other payment
options, your areas will be released. You may submit payment
at www.abcleads.com,
mail us a check, or submit the credit card continuation form.
Please note, if payment is received after the release of your
areas, leads may no longer be available in your desired areas.
If you do decide to discontinue the service we would be
grateful if you could notify accounting@abcleads.com
that you will be stopping the service.
When you established your account, you pre-paid
for your first set of leads, putting $200 on account. This
is typically done by credit card. Visa, Mastercard, and American
Express are the cards we accept. Every time you receive a
lead, we draw down on your credit balance.
Each week, you will receive an email statement
and invoice. All new charges and credits will be itemized.
If a bad lead submission is approved before you are billed
for that lead, it will show on your invoice at no charge.
Otherwise, it will appear on your next statement as a credit.
Your other payment option is to put a credit
card on file so we can clear your account each week. This
will relieve you of the burden of manually adding funds when
your credit balance runs low. We will still provide you with
a weekly invoice and statement so you can monitor your account
activity.
Please be aware that your account must remain
current to continue receiving leads. If you do not add funds
once your credit balance is depleted, or if your credit card
on file is no longer valid, we will stop the service. The
release of your territories will not relieve you of your obligation
to pay any owed balance.
a.
Your initial payment was done on a secure
site, thus we do not have your credit card information.
b.
Once your initial pre-paid set of leads are
sent, your areas are released and the service is stopped.
c.
If you wish to continue the service you can
submit a credit card continuation form, pay online as done
initially, or send a check.
Frequently Asked Questions
If you have questions regarding our service
please access, http://www.abcleads.com/lead-faq.html for information on the most common questions.
a.
If you have a question most likely someone
has already asked it. Please visit our archive of the most
common questions.
Customer Service
ABCLeads.Com strives to
provide the best possible Customer Service. We appreciate
our clients' business and hope to be as helpful as we can
in assisting them with their business needs. Please do not
hesitate to contact our Customer Service Department if you would like to know what areas you
currently have, would like to release an area, add an area,
or perhaps change your client profile. Our business hours
are Monday - Friday, 8:30am - 6:30pm EST.
We hope you find this helpful.
If you have any questions or concerns, do not hesitate to
contact us. Again, welcome and Thank -You for joining ABCLeads.Com!
Sincerely,
The ABCLeads.Com
Team
www.abcleads.com
800-860-4996
Ready To Signup?
During the signup process you may pick which areas you
would like the leads from. Anything from multiple states
to your local 3 digit zipcode. We have two different forms
of lead delivery the Lead Shop
that has leads ready for you to buy this second. And the
live leads
where you will get leads as they are filled out online.
If you have any questions or concerns please give us a call
at 1-800-860-4996.
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